SAN FRANCISCO DISTRICT ATTORNEY FILES FALSE ADVERTISING SUIT AGAINST ANGIE’S LIST

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News from the Office of District Attorney George Gascón

 

FOR IMMEDIATE RELEASE

July 31, 2018

Twitter: @GeorgeGascon

CONTACT:     ALEX BASTIAN (415) 553-1931         |        NIKESH PATEL (415) 734-3205

 

SAN FRANCISCO DISTRICT ATTORNEY FILES FALSE ADVERTISING SUIT AGAINST ANGIE’S LIST 

 

San Francisco — Today, San Francisco District Attorney George Gascón announced the filing of a civil false advertising case against Angie’s List, Inc. for making false and misleading statements on the Angie’s List website and in television ads in violation of California law.

 

"We embrace innovative businesses, but it is imperative that consumers are not misled," said District Attorney George Gascón. "It is a matter of public safety that consumers are provided accurate information, especially when they are deciding who to let into their homes.”

 

According to the complaint filed in San Francisco Superior Court, Angie’s List’s statements on its website, smartphone app, and television ads are likely to deceive consumers into believing that Angie’s List has background-checked the people coming into their homes. This is not the case.  Angie’s List only background-checks the “principal/owner or relevant manager” of some businesses even though it tells consumers viewing it's “how-it-works” webpage that, “Our Angie's List Super Service Award winning providers, as well as all advertising companies, have been background checked.”  Similarly, an Angie's List's television ad tells consumers, “Annual background checks, another reason to get Angie’s List for your home.” 

 

The suit seeks a permanent injunction requiring Angie’s List to stop violating California law. It also seeks civil penalties for these unlawful business acts and practices, and restitution.  


Please see the enclosed Complaint for more information.

 

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