Victim Services Division

The San Francisco’s Victim Services Division consists of 3 units: Advocacy, Victims Compensation Claims, and Restitution. Our goal is to ensure safety; help victims of crime mitigate the trauma of crime, navigate the criminal justice system and rebuild their lives.

Advocacy Unit

The Advocacy unit is organized by crime type or special population in order to ensure victims and witness will have a consistent team working with them and provide specific training, supervision and support for staff to better serve clients. Advocates provide:

  • Crisis support services and counseling
  • Guidance in navigating the criminal justice system
  • Emergency assistance: relocation, transportation and safety planning
  • Referral to local resources and services- employment, medical/dental, mental heath, housing and childcare
  • Crime prevention information
  • Funeral arrangement
  • Witness relocation program

Each group is assigned a Team Lead, an experienced staff member who mentors and supports staff on each team.

  • Intake
  • General Litigation
  • Homicide
  • Elder Abuse
  • Sex Assault/Abuse/Human Trafficking
  • Campus Sexual Assault
  • Domestic Violence
  • Juvenile
  • Community

Claims Unit

The Claims unit processes claims for the California Victim Compensation Program (CalVCP) that provides financial support to victims or witness for expenses that result from certain violent crimes. Our claims staff are paired with advocacy teams to ensure we work collaboratively to assist victims with preparing, submitting and securing approval for compensation.

CalVCP can help pay for expenses related to a crime including:

  • Medical and dental treatment
  • Mental health services
  • Income loss
  • Funeral and burial expenses
  • Loss of support for dependents when a victim is killed or disabled because of a crime
  • Home or vehicle modifications
  • Home security
  • Relocation
  • Crime scene cleanup


The Restitution unit works to help crime victims recover compensation for losses directly related to their victimization from offenders. The State Restitution fund is a component of CalVCP receives a majority of its revenue from restitution fines, diversion fees, orders and penalties paid by criminal offenders. Staff help prepare restitution orders and support at restitution hearings.

  • Losses covered by restitution orders include:
  • Property loss
  • Medical and dental expenses
  • Mental health counseling
  • Funeral expenses
  • Wage and income loss
  • Relocation expenses
  • Home or vehicle modification
  • Security system expenses
  • Interest
  • Attorney fees
  • Possible future loss

For more information contact:

Victim Services Division
850 Bryant Street, Room 320
San Francisco, CA 94103
Tel: 415-553-9044   Fax: 415-553-1034